Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we are unable to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where a refund will not be accepted to include:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund request.
If your refund is approved, a credit will automatically be applied to your credit card or original method of payment within 10 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
If you’ve done this and you still have not received your refund yet, please contact us at websales@sabca.org.
Sale items
Only regular priced items may be refunded. Sorry some sale items cannot be returned for a refund.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at websales@sabca.org.
Shipping returns
To return your product, you should mail your product to the address provided in the return authorization email.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us at websales@sabca.org for questions related to refunds and returns.